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Cresus luxury watch authenticity and warranties
When you purchase a recent, vintage or collector’s pre-owned luxury watch, we recommend being particularly resourceful when searching for information on the watch you are interested in, especially it's price on the pre-owned market.
By consulting a expert like Cresus, you are sure to make your purchase with no surprise, a watch that is 100% authenticated, and gain another sizeable advantage: the product warranty.
Certified authenticity
At Cresus, our staff is made up of experienced professionals who carefully and consistently authenticate all of the watches we buy. During this full examination , we check the authenticity of the watch case, movement, documents and presentation case, as well as the correctness of the serial number and year of production, in order to ensure all of these items match up. We also examine peripheral parts such as the hands, dial, crown, etc.
Thanks to the professionalism and knowledge of our staff, Cresus can certify the authenticity of every single watch we sell. We make good on this commitment of authenticity by providing you a dated, detailed invoice for your watch with the Cresus company stamp on it.
We take as much diligent care with our jewelry appraisal , inspecting the materials and gems in the utmost detail, as well as all of the stamps, serial numbers and documents provided.
All of these checks are performed in our shops and the information is entered in our computer system in order to maintain the details of every transaction we make.
The Cresus Warranty
- What is included in a Cresus Warranty ?
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However, the Cresus warranty does NOT cover:
- problems caused by an accident,
- problems caused by improper use or handling
- problems caused by neglect or due to service by unauthorized third parties as well as any damage resulting from such neglect or unauthorized service
- wear and tear or damage to the battery, watchband, case, crystal, push buttons or crown.
- How can you benefit from the Cresus Warranty?
If, during the one-year warranty period following the purchase of your watch, your timepiece malfunctions in any way, you can contact the customer service department who sold you the watch online or you can directly contact the boutique at the shop. Send us the watch by delivery service or bring it in to the shop. You will need to include a copy of the invoice and your Cresus Warranty card signed and dated by the salesperson when you purchased the watch via our Internet site or at one of our shops. We will then begin the troubleshooting and repair process.
The Cresus Garantie + Extended Warranty
In order to provide service tailored to your needs, Cresus now offers Garantie +, a one-year warranty extension whose price depends on the price of this warranty, and which is available for the watch with a manufacture warranty vaud for less then 2 years. You can purchase the Garantie + extended warranty at the same time you buy your watch.
The Manufacturer’s Warranty
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At Cresus, we are specialists in recent watches. Many watch lovers are interested in the pre-owned modern watch niche as it offers a number of advantages : very appealing prices, items in excellent condition that have rarely - or sometimes never - been worn, very often with the original documents and presentation box. When a watch is sold with all of it's original papers and presentation case, it is considered to be a “full set” (complete). Sometimes, these watches are still covered by the original warranty, from the Manufacturer.
Every one of these watches is covered by a specific warranty ranging from a few months to two years, depending on it's age. You can easily identify these watches on our Internet site: the Manufacturer’s Warranty is specified on the product pages for all of the watches that are still covered under the manufacturer's warranty.
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When the watch is covered by this warranty, in the event of a problem with your timepiece, you can directly contact the manufacturer, who will troubleshoot the malfunction and make any necessary repairs.
This warranty covers all manufacturing flaws and malfunctions, but does not cover any damage caused by accidents or by improper use of the timepiece.
“Premium” watches
Do you have a particularly demanding criteria when it comes to purchasing a new timepiece? We recommend you take a close look at our “Premium” watches. For your satisfaction, we have created a collection exclusively composed of watches that are less than one year old, are “mint” or “excellent” condition, still covered by the Manufacturer’s Warranty and have their original documents and presentation box. This range of watches can be easily identified by the “Premium” label on the photo of each of the watches.
