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Returns and exchanges

Returns and exchanges

Cresus does everything possible every day to offer you the best service and products of impeccable quality. If you are not completely satisfied with one of our watches, jewelry, handbags or watch accessories, or if you simply change your mind, we will offer you another item or a refund.

<p>SIMPLICITY</p><p>A simplified mailing process, because your time is precious.</p>

SIMPLICITY

A simplified mailing process, because your time is precious.

<p>FAST</p><p>We process your request as quickly as possible so that you can choose another item or be reimbursed quickly!</p><p><br></p>

FAST

We process your request as quickly as possible so that you can choose another item or be reimbursed quickly!


<p>CUSTOMIZED</p><p>We accompany you and advise you to find a new article which corresponds perfectly to you</p>

CUSTOMIZED

We accompany you and advise you to find a new article which corresponds perfectly to you

Our commitment

Our commitment

Exchange or refund

We are convinced that the Cresus product, luxury watch, jewel, or accessory that you have ordered will give you complete satisfaction. However, if this is not the case, we offer you an exchange of your item or a full refund. You have 14 days from the date of receipt of the item to return it with the withdrawal form. Please note that you will be responsible for the return shipping costs. Do not hesitate to contact the Customer Service at 04 72 32 20 00 who, in a concern of quality, will propose you a solution adapted to your need. To exchange an item, please visit our website, many new items arrive every day! You can also pay the amount of your article on your customer account while waiting for us to find the ideal watch or jewel for you.

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Returns and exchanges

Returns and exchanges

Nothing could be easier

Step 1: Contact customer service: your advisor will be informed of your wish and will guide you to a new item that matches your desires, or will accompany you in the steps to follow if you wish to be reimbursed.


Step 2: Print and complete the return form.


Step 3: Return your item by mail. We advise you to pack your product well, and to opt for a colissimo expert, with an insurance in accordance with the value of the watch. Your article must be returned complete, as you received it, with a copy of the purchase invoice, to the attention of CRESUS, BP 2222 69213 Lyon Cedex 02.


Step 4: Upon receipt of the item and after verification by our Quality Department, we will reimburse you via the means used for payment, or we will send you the new item of your choice.

Exceptional cases

Exceptional cases

To be taken into account

The refund or the exchange could not be considered in the following cases:


  • custom-made article: bracelet made to order, custom-made solitaire...
  • Item ordered online but collected in store (click and collect).
  • item returned after the legal retraction period of 14 days, incomplete, already worn, or declared non-conforming by our Quality Department.